FAQ
Helpful Information
BOOKING AJUSTMENTS
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Can I reschedule my trip?
We know that stuff comes up and will try our best to accommodate reschedules. The earlier we are notified, the better the chances we can find a new free date on your guide's calendar. If you need to reschedule, please contact us
What if I need to cancel?
You may cancel your trip at any time by logging in, heading to your bookings, and clicking "Cancel Trip," but we are also more than happy to try to work with you and your guide to reschedule for a better date. Please contact us if you need help.
If you cancel outside the cancellation window for that trip, we will issue a full refund of your deposit to your card. Canceling within the cancellation window forfeits your deposit to your guide. You can find the cancellation policy of your trip by looking at the "Cancellation / Refund Policy" section of the trip listing.
What if there is bad weather?
All of our trips have a 100% weather guarantee. If the guide determines it is unsafe to proceed with the scheduled trip, we will work with everyone to find a time to reschedule. In the event that rescheduling is not possible, we will issue a full refund.
Can I add more people to the trip after booking?
All of our trips have a 100% weather guarantee. If the guide determines it is unsafe to proceed with the scheduled trip, we will work with everyone to find a time to reschedule. In the event that rescheduling is not possible, we will issue a full refund.